Privacy Policy

1. Introduction

Arenal Outdoor Center (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and book your adventure trips.

2. Information We Collect

We may collect the following types of information:
Personal Information: Name, email address, phone number, billing address, payment information, preferred travel dates, and trip selections.Non-Personal Information: Browser type, device type, IP address, website usage patterns.

3. How We Use Your Information
We use the information we collect to:
Process trip reservations and paymentsSend confirmation emails and trip detailsCommunicate with you about your trip and updatesProvide customer supportImprove our website and servicesSend promotional offers and newsletters (you can opt out at any time)

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.
We may share information with trusted service providers (e.g., payment processors) solely to perform services on our behalf.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information.
All payment transactions are processed securely through encrypted connections.

6. Your Rights

You have the right to:

Access the personal information we hold about youRequest corrections to any inaccuraciesRequest deletion of your personal information (where applicable by law)Opt out of marketing communications

To exercise any of these rights, please contact us.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your website experience and analyze usage. You can adjust your browser settings to refuse cookies if you prefer.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.”